Endpoint Computing Engineer (VDI) -6116
Company: CognitekGroup, LLC
Location: Philadelphia, Pa
Salary: Market Sr
Close Date: Direct
We have a challenging opportunity for an Endpoint Computing Engineer (VDI) in Wayne PA. In this role you will ensure sound delivery of technical services by maintaining and building out endpoint computing infrastructure. You will work in a fast-paced environment driving performance and reliability from software and infrastructure environments. You will tackle challenging, unique situations and work with other IT functions, internal clients and vendors. You will be a subject matter expert facilitating and driving reliable technical decisions around supporting and deploying large-scale services and engineering complex systems for business-critical systems.
The ideal candidate will have strong analytical and troubleshooting skills, experience in integrating multi-technology platforms, a willingness to learn new technologies, a desire to tackle the complex problems of scale which are unique, and should be able to work independently with minimal oversight.
Provides senior level Tier 3 technical infrastructure support services for issues elevated from the Support Center and other Technical Services groups. Ensures reliable operation of production. Diagnoses and troubleshoots availability interruptions and other production issues.
Plans and coordinates enterprise-wide infrastructure projects with other IT and client teams. Communicates with teams to keep them apprised of status and issues. Contacts vendors to resolve technical issues.
Tests, installs, and migrates software, patches, upgrades, applications, and/or hardware.
Develops technical standards. Tests and evaluates IT vendor products.
Writes documentation, including project plans, installation procedures, and troubleshooting tips. Creates diagrams, including technical topology.
Maintains, monitors, and tunes Production system and applications performance. Debugs source code and performance problems and/or provides debugging assistance to developers. Identifies opportunities to improve system and applications performance (e.g., automating manual system tasks).
Trains and mentors staff. Resolves complex issues elevated from staff with less experience.
Adds, updates, and closes IT Problem Management database records. Researches and resolves complex issues, and reviews related technology records to mitigate impact on assigned system.
Reviews numerous IT knowledge repositories to update technical knowledge.
Learns and understands client area business functions and requirements. Ability to determine the appropriate technical tool to address the client’s business needs.
Thoroughly understands and complies with IT policies and procedures, especially those for quality and productivity standards that enable the team to meet established client service levels. Thoroughly understands and complies with Information Security policies and procedures, and verifies deliverables meet Information Security and VSA requirements.
Participates in special projects and performs other duties as assigned.
Undergraduate degree in a related field or the equivalent combination of training and experience.
Minimum of 5+ years experience in technical specialty, including one to two years’ hardware/software configuration and troubleshooting experience.
Strong analytical and problem-solving skills.
Strong written and oral communication skills.
Advanced knowledge of the following product support practices and concepts: full project delivery life cycle, IT service level agreements, performance monitoring, tuning, and debugging (e.g., GTF traces, and region and transaction dumps), software and peripheral installation, network protocols (e.g., TCP/IP and ACCP), process/product testing and verification, software and/or hardware setup and configuration , computer networking, technical standards and deliverables, system log files, tasks, account management, and commands.
Advanced knowledge of one or more IT platforms and products: See additional information for the specific requirements for this posting.
Advanced Troubleshooting Skills (Desktop & Server)
Knowledge and experience in all or some of the following technical areas.
VMWare Horizon View
Citrix Published Applications
VMWare Identity Manager
A basic understanding of virtualized environment is required and should include:
TCP & UDP Communication
SCCM Knowledge a plus
Remote and off hours support are necessary for product upgrade and enhancements elevations. Additionally, all Endpoint Computing staff are scheduled monthly for a rotating On Call responsibility.
Our client is an equal opportunity employer and is committed to providing a drug free workplace.
Job Code: 6116
Jim Jennings 636-484-6869