System Administrator (Contact Center Solutions) Avaya 1101273
Location: Clayton, Mo
Close Date: 12+ Month Contract (Possible Contingent to Hire)
Job Title: System Administrator (Contact Center Solutions) Avaya 1101273 Job #: 1101273 Pay Rate: $64 Duration: 12+ Month Contract (Possible Contingent to Hire) Open Positions: 1 Location: Clayton, MO Job Description: Provide operational and technical support to ensure the ongoing stability to the server environments. Assist in the IT infrastructure design and implementations. Assist in the technical support of the Centene server environment and the applications residing on these servers Mentor System Support Specialist to perform tasks which include but not limited to end-user support, trouble ticket resolution, file-system/disk management, server installation/configuration, and process/procedural updates Prepare and document standard operating procedures and protocols Responsible for schedule, test, and implement enhancements or new releases of the server Operating Systems Work with senior/lead system engineers to understand and implement IT infrastructure designs and rollout Qualifications: Bachelor's degree in Computer Science, MIS, related field or equivalent experience. 0-2 years of experience in the field or in a related area. Healthcare experience a plus. Basic understanding of contact center applications (ex. CMS, Call Recording Software, Workforce Management Software, Wallboards). Basic understanding and troubleshooting of call flow design and vectoring. Familiar with basic voice network configurations. Customer interface skills. Knowledge of Avaya, Uptivity, IEX, and Spectrum preferred. Able to independently deliver focused or point solutions, with small number of functionality points and/or low complexity. Avaya ACA or equivalent preferred.. Top Skill Sets: Avaya, Call Center background Administering Users, Proactive Outreach Manager (POM) Dialer, EMC Chat Administration. Must be able to conduct system Audit.
Job Code: 1101273
Jim Jennings 636-484-6869